Direct Deals

While I found the information on their web site to be lacking, while searching their site, was offered to IM with a representive who was very helpful, answered all my questions and pointed directly to the software I was looking to buy. Their price was consitently lower than others I'd seen online.

 I would shop here again

DirectDeals is always a good choice for your software needs.

 I would shop here again

I use DirectDeals for all of my software needs. They also have decent prices on hardware, but this is the place to buy your software.

 I would shop here again

I've shopped there before and is very satisfied with the products, their price, and the shipping time. Also, I like it because I usually can find items that I can't find in my local stores.

 I would shop here again

Great price and received quickly. Highly recommend to all shoppers.

 I would shop here again

Didn't receive an email when product shipped. Account creation was uncleare when ordering or I could have followed on Web site. Made a call and the tracking number was given over the phone immediately. Nice Texas Folks!!

 I would shop here again

i love direct deals.. yet you should notify your customer if something is on back-order and didn't ship.. don't makes us go find out where it is.. and your tracking (history) area of your web site is not working making that harder. overall I'm still a happy customer.

 I would shop here again

I was in hot persuit of the Norton Internet Security OEM because of its great functionality and price. I looked everywhere, but was unable to get it until I contacted Direct Deal and spoke to the manager. He said he didn't have any in stock besides that last ordered set and he negotiated with the orderer and got one for me. I was very great and thanks to Direct Deal, my computer is protected for a minimal cost.

 I would shop here again

was out of stock they got it bavk in stock in a timely manner and shipped out thank you

 I would shop here again

I have not received my shipment yet.

 I would shop here again

I am still waiting for my purchase to arrive. I would appreciate your leting me know when it will arrive. I am starting to get worried. Charles Maciulewicz 2116 Argyle place Gadsden, Alabama 35904 (256)547-9476

 I would not shop here again

Easy and fast.

 I would shop here again

excellent

 I would shop here again

DirectDeals software may not be supported by the manufacturer. They may be an "unauthorized" dealer. I purchased $181 software from DirectDeals for my daughter's computer. After her computer experienced problems and I reformatted the hard drive, I discovered that the CD sleeve that has the product serial number on it is missing. I contacted the manufacturer, and they offered to replace the serial number if I simply fax them my invoice. This I did. The manufacturer wrote back that they could do nothing for me because I "purchased the product from an unauthorized dealer."

So I wrote to Direct =Deals and heard no response. I wrote again a week later, and someone wrote back saying they were working on it. Now, another week has passed with no response.

Would you risk purchasing expensive software from an "unauthorized dealer?" I won't again, no matter what their web site claims to the contrary...especially if they won't even answer your complaint.

 I would not shop here again

No problems with order. Would order again from them.

 I would shop here again

The box that the software was packed in arrived damaged, and 3 of the six packages of software were damaged, but all 6 of the software CD's were in excellent working condition.

 I would shop here again

Everything went fine. This vendor is usually close to the cheapest, and my experience in the past has also been uniformly good.

 I would shop here again

Product arrived in a timely matter. Had to check status on line, no follow e-mail was sent.

 I would shop here again

The price I paid at check out was not the price as advertised. I paid several dollars more than that. My items arrived very quickly. In just a couple days.

 I would shop here again

Would not recommend this store. No communication after order was placed. Called after a week to check status only to find that they could not supply the items I had ordered. Ended up ordering elsewhere.

 I would not shop here again

Good service. Good product at an excellent price.

 I would shop here again

I put the same order in three times and contacted customer service twice and yet the order never went through. I

 I would not shop here again

Web site stated the irem was available; it was not

 I would not shop here again

I attempted to purchase a hard to find program from Direct Deals. The web site for Direct Deals indicated the program was in stock and available for purchase. I submitted my credit card information and receieved an email receipt for my order. After a few days of not seeing a tracking number in my account information, I called Direct Deals and spoke with a saleman named Jared. He informed me the Direct Deals no longer stocks that item and I mentioned that the web sited indicated otherwise. Will not do business with this vender in the future due to poor and unreliable information on their site.

 I would not shop here again

The product arrived much sooner than expected. I installed it this afternoon. It is working as expected. I ordered from Direct Deals last year and this is a repeat of that experience. I will buy from them again.

 I would shop here again

I was very pleased with my shopping experiance and purchase.

 I would shop here again

Horrible experience. Just received Microsoft Office Professional CDs, but cannot install. "Incorrect product key." Called DirectDeal's customer service and spoke to "Ed", who gave me another product key to try, which also didn't work. Called him back. "I need to speak to my manager, Greg Barnes", said Ed. Later... "We can do nothing. Call Microsoft Customer Support". I'm returning the CDs to DirectDeals (with an RMA number), with the hope they'll at least refund my money for the clearly faulty product. As you might imagine, I'm not likely to do business with DirectDeals again."


Update (26 September):

DirectDeals has credited my charge card, BUT they've penalized me 15%. In other words, my "refund" for returning a defective product has been penalized by this amount.

In responding to my inquiry about why I wasn't given a full refund, Mr Ed Sanchez of DirectDeals simply copied their refund policy and sent it to me. I responded that I had complied fully with this policy and wish for a 100% refund.

Net: I suspect DirectDeals is fine if you have no problem with a product, but pls be cautious if you have a problem and need to return a faulty product.




 I would not shop here again

The service is excellent. My camera is on backorder but they explain to me clearly why,and when I am expecting to receive it.

 I would shop here again

I was surprised at how fast my ordr arrived. I ordered on Monday and received it on Friday.

 I would shop here again

Software was back-ordered. I elected to cancel the order and bought it locally.

 I would shop here again

Was unable to track. Message kept displaying "product shipped"

 I would shop here again

Good prices, good selection, and prompt shipping,

 I would shop here again

Always Have what I need. Prices are good!

 I would shop here again

We've been using Direct Deals for years and have NEVER had a bad experience with them. Although we don't but a lot, what we do buy is always delivered as advertised and 99.9% of the time - ahead of schedule. We(I) certainly have nothing but good things to say about Direct Deals.

 I would shop here again

I will tell my friends to shop here from now on. The best company I've dealt with so far while shopping on the internet.

 I would shop here again

Excellent customer service with a very knowlegable represenitive. Fair prices and fast shipping.

 I would shop here again

Website was easy to navigate.

 I would shop here again

excellent company

 I would shop here again

I attempted to order via phone, but was told shipping was #10.00. The internet had free shipping. I didn't know about the high cost of shipping on phone orders. Now I know.

 I would shop here again

Great prices and on time fast delivery. Very good vendor.

 I would shop here again