Full review
WORST EXPERIENCE EVER!! Never use this company! I thought this was a reputable company, but soon found out it is ran by a bunch a little kids and wannabe scam artists. My order shipped over a month after it was placed - and then charge to my account when it was shipped, not when it was ordered. By the time they decided they felt like sending my glasses, I had already ordered new ones from elsewhere (a reputable company that had my order to me within 5 business days and charged my account the day the order was placed), so I decided to return the order from eyesave. They give you a ups return shipping label to use - you should probably use your own though. I used this return label and sent my order back - watching my order via ups tracking number, I knew when the package was delievered to eyesave. As per their instructions on the website for returns, the order will take a week or so to be processed, so after seeing that the package was delivered I gave them a week or so to process it. After two weeks I called them to see how my return was going - they said the only problem is that they didnt recieve my order. I told them I had a ups tracking number that says it was delievered and signed for - I also used your shipping return label. She then told me that my package must have been lost - call back Monday and we will figure everything out. So I call back Monday, and they say they have my package but it wont be processed until Thursday, but thats when your money will be deposited - guaranteed. (YEA RIGHT!)
Thursday comes along, still not deposit. I called again, this time to a woman telling me that they havent recived my package (once again) so they cant process my order. I got frustrated and hung up on her - called back got another representative that told me that the problem is that my package was delivered to the Detroit office, not the NY office. HELLO!-DO YOU THINK I'M STUPID, I HAVE A UPS DELIVERY CONFIRMATION STATING THAT THE PACKAGE WAS DELIVERED TO BROOKLYN, NY!!!!
She also let me know that there's never a supervisor or manager to talk to - only the clueless representatives.
Now, a month after they have recieved my return - I still havent recieved a return payment (THEY STILL HAVE MY MONEY!). Turns out, the only way you can get in touch with someone of a higher ranking than telephone representative is via email, which they say they will respond to within 2 business day - they really mean 5 or more. I recently got an email stating that my payment is set up to be credited as STORE CREDIT - are you crazy?! I'm sure it will take another 3-6 weeks to get this one figured out and until I get my money - if I ever really do.
Please do yourself a favor and pay the extra $20-60 and purchase your glasses from a reputable company. You dont want to have to go through this stress and I'm sure you would like your $300 to be in your bank account instead of theirs.