Instawares, LLC

We had a totally unsatisfactory level of service from Instaware and if I'd read the reviews here first, I would have gone to another vendor.

If you're reading this message before you make your purchase - I strongly advise you to find another online vendor who has a good service record.

We purchased a brand name blender from Instaware. When it arrived it didn't function properly. We called and were authorized to return it.

It took weeks for Instaware to acknowledge they would give us a credit and After many phone calls, we still do not have our credit.

Now they tell us that they only process refunds every 60 days. Can you believe it!!

Rosemary

 I would not shop here again

I recently placed an order for an item that was listed as in stock and ready to ship. After a week went by with no update to the order status I contacted the company and was told it was out of stock with a 60 day backorder. I cancelled immediately and requested a refund. Another week went by with no refund so I called again and was told it would take two billing cycles to credit my account. Funny how they debited my account the day after I placed the order. Most companies will not charge until the item is shipped. I plan on pursing this thru my bank as an unauthorized transaction. I will never shop here again.

 I would not shop here again

Take your business elsewhere. This company is a joke. They take your money and don't deliver. Go elsewhere, even if it is more expensive. Don't bother calling customer service as they won't respond.

 I would not shop here again

earlier orders were well shiiped and tracking was easy. this order is taking forever. 2 followups on line and one by phone (with a long delay) before anybody even acknowledged that we haven't received everything. supposedly its on its way now, we'll see.

 I would not shop here again

Ordered item that showed 50 in stock on website, paid for 3 day delivery. A week later item still had not been shipped. Canceled order told that it could be 2 billing cycles before credit shows up on charge card.
Will never shop there again!

 I would not shop here again

I also ordered to Canada and I have waited 11 months! My visa was charged within the hour of placing my order and after repeated phone calls and countless broken promises I have received neither a refund nor my order. They told me it was in the wrong warehouse....(that is their problem not mine).

 I would not shop here again

Buying from Instawares is a nightmare. A waffle cone maker that was supposed to ship in 24 hours took more than 6 weeks w/ no communication from the company whatsoever. Customer Service is a joke--still waiting for a response. One of the accessory pieces that was supposed to be included with it did not ship, and at this point, I guess it never will. Dealing w/ them is not worth saving $10!

 I would not shop here again

Instawares gets 3 "check-marks" out of five. That means 40% of shoppers had bad experiences. I was one. I ordered a product, found it wasn't in stock and immediately canceled the order. After many, many letters including one to the state of Georgia Consumers Affairs Office, and after SEVEN MONTHS I got my money back, and it was small money at that! This is the worse company I've ever encountered on the Internet. This is the slimiest of the slime...a complete embarrassment to all other retailers. Beware!

 I would not shop here again

Placed order in good faith. Instawares promptly charged my credit card and received their payment. Was told I would receive the merchandise within 10 days. Instawares never kept their promises to ship, been nearly 2 months. Customer service is a joke with these people...now fighting to get my money back.

 I would not shop here again

Item was ordered on 7/20/06. I paid extra money for "expidited delivery". today is 8/5/06, and I still don'thave this item. My order ID # is WRE-280801. I called on 7/27/06 looking for my order - was told it would be rerouted to a different warehouse to be filled. Where is it ? I'm going to dispute the charge when I see it appear on my credit card. I havent received this item !!!!!

 I would not shop here again

I have yet to follow up this order. I was considering additional purchases but am waiting to see their fufillment of my first order prior to placing any other. I do not have the time in my busy day to return to vendors to get them to do their jobs. If this company requires follow up to get them to ship then I will pass on using them in the future.

 I would not shop here again

It was wonderful...........:) I had placed an order through Amazon.com (at almost $15.00 higher), and although the product was supposedly in stock, they kept changing the shipping/delivery date. So after almost five (5) weeks of dealing with them, I searched the web and found the Instawares site. I placed the order around 5:00p.m. on July 16th, and it was delivered around 10:00a.m. on July 19th. Now, that's incredible!!!!!!!!!!!!!!!

 I would shop here again

It was very easy. The products came within I believe a week.

 I would shop here again

PLEASE PROTECT CONSUMERS. THIS IS ONE COMPANY YOU NEED TO BE AWARE OF!

Ordered 5K of product. Web site said: “in stock.”
They said they would ship within 7-14 business days.
When I checked on the order, there was no order and they had no product to deliver. Said products were “back ordered.”
I cancelled the order due to their inability to deliver on their promise in the promised time.
They said they would issue a credit card refund within 48 hours. Now, I find this will be 2 months - if ever. Further investigation has shown that:

INSTAWARES IS TAKING ORDERS, NOT DELIVERING, AND KEEPING THE CASH. THEY ARE A COMPANY IN TROUBLE; VENDORS ARE REQUESTING TO BE TAKEN OFF THEIR WEBSITE. THEY ARE 2 MONTHS PAST DUE ON THEIR OWN BILLS.

DO NOT ORDER FROM THEM.

 I would not shop here again

They suck!!!!!! I ordered a ice machine back on 5/20/06 before my restuarant was about to be on 6/12/06 to this today 7/27/06, I have yet to receive my ice machine or refund. I called them every other day and asked them where the ice machine is. All they can say is there has been a delay at the werehouse. They don't know where it is. I called them on 6/29/06 and ask for a refund, still haven't got it yet.

 I would not shop here again

I placed an order and paid for "expedited shipping". My card was charged as soon as the order was placed, but the order was not received for a week. The customer service number was busy, and the online help was useless. By the time I received my order, it was incomplete, and the plates were cracked/crushed. Some plates were missing, and were not packaged properly. Also, the price for the damaged plates I did receive were reduced! This company is absolute crap, and should be reported to the Better Business Bureau.

 I would not shop here again

Wrong delivery. Indifferent customer service. Better companies to order from and the price discount comes at the cost of getting your order correct let alone on time.

 I would not shop here again

Items were missing from my order without explanation - I had to call twice to finally receive the items two weeks after.

 I would shop here again

Ordered product on July 2nd, and as of July 18th, still haven't received it. Called last week because they debited my account for item before it was shipped. Called them, item was out of stock at the warehouse and would be shipped from another warehouse. The only merchant I've dealt with that takes your money before item is shipped. Definitely will not order from them again.

 I would not shop here again

Never order from Instawares!
I placed an order for my restaurant a month ago. Credit card was charged and the product order was never forwarded to the manufacturer to be processed. And, the product was in stock! Promises of "It will ship this week", week after week got old. Accounts Receivable has verified getting my payment. Accounts Payable stated that there "is a hold on processing the order" but, would not give a reason. Asked to speak with "Bonnie King" the Manager of Accounts Payable but again was only given "voice mail". No supervisor (Kimberly Anderson or Alex Hunley) would return my calls only stating the the sales rep (Eric Edmunds) will call me back in an hour. He never does.
Bottom line: Nice product line...if you can get them to process the order!
Dave Osmar, Owner/Exec. Chef
"Nonna's Cucina" - Georgetown, TX
www.nonnascucina.net

 I would not shop here again

Avoid this company like a plague. Their service is a disgrace. I ordered a Dutch style baker's rack on June 17. My credit card was charged instantly. Ten days passed by and I heard nothing from them. I went to their web site, sent them an email   Read full review...

 I would not shop here again

best product value when comparison shopping online

 I would shop here again

I am just one of many who ordered online from this company, was charged right away, was given a delivery date of November
30, didn't arrive, I had to call them to be told it was on a six week back order, canceled the order and was told I would get a refund in two months. After many, many emails and
phone calls, it is mid-July and I don't have my refund yet
and after reading the reviews here, I learn that I am not a
special isolated case. Why is this company still in business?
I don't think I will ever get my money back. I am sending in
a complaint to the Georgia Attorney General's Office and hope
others do the same, maybe we can close them down. Please, do
not order from them and go through this. I wish I had read this before ordering.

 I would not shop here again

Very slow shipping. Bad phone support. I was told my order would ship twice and it did not ship both times promised. I finally cancelled the order and was told that I would receive email to confirm the cancellation. I never received the email. After posting a complaint with paypal I finally received my order. Very slow and late shipping despite having paid for expedited shipping.

 I would not shop here again

Arrived much earlier than expected, recieved exactly what I ordered, great follow up (this survey)!!!

 I would shop here again

ordered 2 items, received only one. merchant has given no response to emails.

 I would not shop here again

I ordered a $300 chair, but it was hard and uncomfortable, and one of the adjustable levers didn't work (an important one!). I sent three emails to their customer support trying to get someone to help me figure out why it wasn't working, but to this day they still have not returned any of my emails. Once they get your ca$h, they ignore you. Now I've spend $300 on a chair that is uncomfortable and doesn't fully work, so I have to write off that money and get another one elsewhere. That is NOT good customer service. I feel that others should be aware of how this company does business, and BEWARE. I am not a fussy customer, but I'd expect emails to at least get responded to. I'm not sure I'll ever buy a $300 product online ever again, and certainly not from this idiotic company.

 I would not shop here again

My experience with Insta-wares was more like Insta-Scams. I give them the lowest possible rating and urge people to avoid them at all costs. I'm out $150 and have no idea when I'll get any part of my money back. I ordered item on Friday 6/23   Read full review...

 I would not shop here again

Need better pictures. Two products were what I expected but one was not.

 I would shop here again

I'll do business with them again. Excellent prices, excellent service.

 I would shop here again

Do not order from this place. Their website showed the item is available and can be ship 2-3 days. I placed the order on 05/22/06. I followed up on 06/09/06. The item has not shipped due to special order reasons. Again on 06/23/06, it still has not shipped. My credit card was charged on the same day the order was placed. I'm not sure if this practice is legal but it's unethical. Most business billed their customers when the product had been shipped. I can not cancel because of the special order item. They assured me that I will receive my order next Thurs 06/29/06.
BTW: when call in, expect waiting time to be at least 15-20 min to speak to a live person.

 I would not shop here again

The overall experience was excellent. I will use Instawares in the future because their price is competitive, delivery is in more than adequate time, and they always have what I need in-stock.

 I would shop here again

I ordered a product, they charged my card, it never shipped, they won't refund my money for SEVERAL BILLING CYCLES! I ordered a product, paid for expedited shipping, over a week later when no product came, I used their "report a problem with the   Read full review...

 I would not shop here again

The hold time when you call customer service is ridiculous. I was onhold for over 45 minutes and then had to hang up. However, I have been impressed with the low prices as well as the Super Saver shipping for orders that are over $175.00.

 I would shop here again

Overall a good experience. I did receive only a partial shipment with no explanation. It would have been helpful to know if the remaining shipment was on back-order and when I could expect to receive it. I was frustrated when trying to cancel the remaining order via email. But once I called and spoke to a cust.service rep., she was VERY helpful.

 I would shop here again

Ok, I've ordered over $1000 in products from them from 4 major orders in the past year and here's how they break it down: 1. Your order ships from a variety (up to 8) different warehouses and some drop shipped directly from manufacturers. Some   Read full review...

 I would not shop here again

They were quick in shipping the order and I recived it in perfect condition on the exact date it said it would be shipped I was very pleased with the overall experience.

 I would shop here again

This is the worst on line company I have ever encountered. They charged my credit card when the order was taken, more than a month later they can't tell me anything about my order, even after 3 emails and 2 phone calls. I have to get my credit card company involved if I want my money back.

 I would not shop here again

it was a good experience

 I would shop here again

Good, quality item. Quick shipping and good packaging. Smooth transaction. Bought on EBay and had to use company check out instructions. More complicated than PayPal but still easy to follow instructions. Still awaiting customary feedback response to my feedback.

 I would shop here again