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One Way Furniture

One Way Furniture
 
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 4/5 stars
On-Time Delivery: 4/5 stars
Selection: 3/5 stars

My worst online ordering experience ever!

 
A review by pfeilone written on Aug 16, 2009
Full review
Do not buy from OneWayFurniture!  Our nightmare still continues with them!  I ordered a desk for my daughter.  Their ad said it was on sale with the hutch.  When the shipment came, it was just the hutch.  I asked for them to have a free return sent which they agreed to.  They closed the issue and never sent a return.  They kept offering me a discount on the matching desk and I finally agreed because they wouldn't take the hutch back.  They said they'd charge me $71.00 for the desk but infact charged me the full price.  To make matters worse, they sent a smaller desk and charged me for the bigger one.  My daughter put it together not realizing it was the wrong one.  So then we asked for just the refund on the hutch which doesn't match the wrong desk they sent.  They are refusing to refund or collect the hutch.  They lie every time we write them.  Now they are saying we ordered the wrong hutch and it's our fault.  Even though they show a person on the phone and a number for 24hr customer service, there isn't any person to talk to and they respond to your email only the next day!
 

About the Author

pfeilone
a member of Epinions.com
Reviews Written:  1
 
 
 
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