PDAPreferred

Full review
I purchased a battery for a palm pilot that turned out not to fit (surprise, surprise - based on others' comments). I returned it but only received partial credit - I was hit with a restocking fee and had to pay for shipping. I ordered 2 gel mouse pads with the remaining amount. They were on backorder. I told them that I would wait for them to come in. That was January. Now it's September and I haven't heard anything from the company. They have no gel mousepads on their site. I wrote them a strongly worded email last week which actually did get their attention. Their response? They sent me 2 links for my store credit, which turned out to be backdoor admin links to their website! This company doesn't know their butt from a hole in the ground!
I will never do business with this company again. Not because of the screwup - that happens - but because of the poor customer service. The responses I do get from them are not apologies, but quick three or four word responses. I believe they are a fly-by-the-seat-of-their-pants company; they cannot speak English and can barely write it, which is why they will not communicate with their customers.