Rugs USA

We love our new rug - our cats won't get off of it!!! we have already recieved many compliments!!! thanks !! what an easy way to shop and we are very pleased with the product.

 I would shop here again

I found the website easy to access. The pictures of the rugs were great and I am very pleased with how much the rug I have now resembles the image online. I would definitely order another rug through this website.

 I would shop here again

Loved the selection, pricing and ability to order online. My only feedback was regarding shipment - because I wasn't notified of how long it would take, I didn't know what to expect. Further, I think a link to UPS with a tracking number so that consumers can see when it was shipped, where the product is in transit, etc... would be an awesome benefit! Planning to purchase the rug (I only purchased a swatch) as soon as I get cooordinating bedding in the works.

 I would shop here again

they have a poor search system in the sense of not having the optino to search by price bracket anymore. Makes it super difficult to search when you do not know exactly what you are looking for.

 I would not shop here again

Excellent experience. On both purchases a 20% discount applied which was not reflected on my originial bill. Customer service took care of it immediately. Definately would use there services when I am in the market for rugs.

 I would shop here again

The tracking on the site said order to be shipped in 1-2 weeks no change until 11 days later UPS tried to deliver with the requirement of in person signiture only. I would have thought me signing the Normal UPS notice would surfice. So I had to foward the package to the local UPS hub so I could pick it up, delaying my delivery 2 more days

 I would shop here again

Excellent selection, fast shipping and good prices.

 I would shop here again

service, price and quality were great. I would definately use this store again when shopping for rugs

 I would shop here again

The carpet was as advertised and was delivered when they said it would be. They were a little slow responding to my emails about a tracking number, which I never received.

 I would shop here again

Excellent value and speed of delivery. Watch for online coupon deals to make it an unbeatable deal.

 I would shop here again

good customer service, excellent merchandise, great prices, would shop there again

 I would shop here again

Just plain excellent! Great shipping and fabulous product that is beyond belief!!

 I would shop here again

Placed order on 10/10 was to ship in a few days; I vcalled when not received they were unsure of ship address city; I told them correct info they made note of it and said items would ship. I called week later when no shipment arrived, they said it would be here last Thursday. I called to let them know I did not receive order as promised, they checked with manufacturer, same address questions, I told them to just ship to the address I gave them they said it would ship today. Very poor communication and follow through on there part on this order. Will see if it shipped today wen I call to get tracking number tomorrow....

 I would not shop here again

The customer service is excellent. The rugs were a bit different than the color I expected but the quality was as I had hoped.

 I would shop here again

Great prices and great quality. I will definitely shop Rugsusa.com for all my flooring needs! I have an amazing rug that is so similar to all the ones I looked at from Pottery Barn and Horchow and Restoration Hardware... but for a FRACTION of the price!

 I would shop here again

I ordered a 9 x 12 rug and according to the website, expected it to be delivered within 2 weeks. After 3 weeks and receiving a credit card bill with this charge, I called only to find out that the rug is made to order and they do not yet have a known delivery date.

 I would not shop here again

I can sum things up easlily! Rugs USA has a terrific selection and good prices. I am very pleased with my purchase and will shop there again in the future.

 I would shop here again

A great selection of rugs! I would highly recommend to family and friends, Rug arrived on time and in great condition!

 I would shop here again

I received the two rugs I ordered promptly. However, there was a drastic difference in the color between the two. When I called customer service to ask if two more from the same die-lot could be sent out to me, I was told that the manager would need to get back with me. To date, over two weeks later, I still have not heard from anyone. I will not use this company again or recommend it to others!

 I would not shop here again

I had viewed this product in one of our area carpet stores. The price was much higher than what I had to pay on-line . It was so convient using on-line ordering, and having the product shippped directly to my house. Thank you !

 I would shop here again

I ordered three rugs and received only two of them on the original shipment. I called their Customer Service Department to explain the situation. They put me on hold and came back to say that the third rug would be shipped out the next day. Their attitude seemed to be very "ho-hum" or "so-what" - as if this is not an unusual occurrence. I like the particular brand, style and color of rug I ordered and will probably order from them again because of their free shipping policy, but I think they could have been just a little more interested in apologizing for the error. Also, I tried to track the shipment but received it before the shipping information was ever accessible on their website - making it useless.

 I would not shop here again

The site itself is excellent. Ordering was easy and I immedeiatly received confirmation of my order. On the downside, the confirmation stated that my order would be shipped in 1-2 weeks. One week later, I received another e-mail stating that my order would be shipped in 1-2 weeks and that the order would be split into 3 shipments. The information about how the order was split and what had already been shipped was nearly indecipherable. The shipment numbers for tracking were not known on the shippers website. I received one of the 3 shipments and the next day received an e-mail that it had been shipped. I received all 3 shipments in a little over 3 weeks. If they had simply stated that the order would arrive in 3-4 weeks and supplied the shipment information in a more readable format, everything would have been fine.

 I would shop here again

The site was good and easy to navigate around, but the phone service was poor

 I would shop here again

No problems at all. I would use them again.

 I would shop here again

It was so easy to order an Area Rugs online with RugsUSA.com I would do it again. The rugs came on time and if I had an questions about my purchase their customer service was extreamly helpful. So I would use this merchant again in the future.

 I would shop here again

Received no notification the order(s) had shipped, order showed "will ship" so I couldn't track its arrival. It just showed up. Very poor service for an online purchase.Would buy again only because of the price, not the quality of service. Called twice for status, was only told order "will ship".

 I would shop here again

I tried to track my package and couldn't, I then wrote customer service an e-mail and got no response.

 I would not shop here again

I purchased the rug and runner for less then I almost did at a local " rug outlet store" I didnt receive that runner untill I called and was told it had been on " back order" I think it was forgotten from the shipping. everything arrived in good condition.

 I would shop here again

Rug that I purchased was not described well on the web site, which resulted in a return. Found the company very easy to deal with.

 I would shop here again

I would stick to rugs of the tufted variety. They are more plush and cheaper than the hand mades but   Read full review...

 I would shop here again

They have a great selection of braided rugs that were lower priced compared to stores in my area. I   Read full review...

 I would shop here again

This was my 3rd rugs from this site and once again I got a great rug for a very good price.   Read full review...

 I would shop here again

Credit card was charged twice. Made 3 calls to customer service with no success. They never even a   Read full review...

 I would not shop here again

I bought a rug from RugsUSA.com several months ago. The price was good and delivery was free. My credit card was charged immediately. Three weeks later, no rug. I called the company and was told they were backed up with orders, but it would be   Read full review...

 I would not shop here again

I was able to buy a wool rug from Rugs USA for about 20% less than my local dealer. The quality of the rug was great and they offered free shipping which I really liked. The rug arrived within 10 days.   Read full review...

 I would shop here again