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eLighters.com

eLighters.com
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 1/5 stars
On-Time Delivery: 2/5 stars
Selection: 2/5 stars

Buyer Beware

 
A review by onlinebuyer11 written on Mar 28, 2007
Full review
Oh, how I wish I had read these reviews prior to ordering from them. My story is very much like that of 'Shop at your own peril'. I received an engraved defective lighter - lighter was not maintaining the fluid. I e-mailed elighters who indicated that I can send back the item and request for either a replacement or a refund. (Note that "repair" was not provided to me as an option.) I sent it back at my own expense and requested a replacement. A few weeks later, I received the same lighter with a note saying that there's is nothing wrong with the lighter. I tried filling the lighter again, exactly following the instructions provided. After several attempts, lighter continued to leak. I sent it back at my own expense again and this time requested a refund. I received a phone call a few weeks later by a verbally abusive repair technician - he indicated that they will not be able to refund it because it had been too long since I purchased it. When I asked to speak to the manager, he suddenly became the manager. He indicated that the owner would contact me. I have not heard from him. I doubt I ever will.
 

About the Author

onlinebuyer11
a member of Epinions.com
Reviews Written:  2
 
 
 
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