What next?

About 1-1/2 years ago my not-so-old Epson stylus stopped printing, clogged inkheads=garbage.

So, I purchased an HP printer, which began giving me problems within the first three weeks. I contacted HP tech for help, but alas, after hours of trying this and that (you know the drill) it was determined that I needed to return my printer to Best Buy, a mere five miles from my house. I still had a week for a simple exchange...but NOOOOO, the man (from another country, probably India) insisted that they didn't want me to go through the trouble! Please let us send you a replacement via ups. I thought that was silly but he insisted. I told him that I could exchange this printer in less than an hour, but I caved and allowed him to send it to me

I did have another printer I could use in the meantime (my ancient Canon...it's still ticking after seven years...) so it was no huge deal.

About one week later, UPS drops an HP box off on my porch.
The first thing that I notice is that it has a large sticker on it that says, "REFURBISHED IN MEXICO"

My thoughts were "WHAT THE ****!" REFURBISHED?

I refused the package (never opened it) and UPS picked it up a few days later.

I contacted HP and spoke to a rep who kept insisting that it was a good as new. (scripting, scripting, AAARGH!) I DIDN'T WANT as GOOD as NEW! I wanted NEW since that was what I had!! I was not happy and went in circles with them, reminding them that it was over the 30 days now in which I could have EASILY exchanged my HP at Best Buy. I was hugely insulted and felt very deceived.

I went to BB and explained the situation, giving them a copy of my online chat text with the rep. They were very cool about it and exchanged my printer for me, as a matter of fact I upgraded to an HP5650. In hindsight, I should have gone with another manufacturer altogether.

I contacted HP again and spoke to some higher up rep about this situation...and mind you, I don't swear at people and was polite but assertive with my complaint to this woman...she was witch from the get-go...I told her that I thought the service was deceptive and I had to spend an awful lot of time on the phone, calling them, UPS, calling them again, and exchanging my unit because of what they had sent me. I could have simply exchanged the unit on the first day and it would have been done.

She said, "Well, what do you WANT from us?" very very curtly,
All I wanted was to be heard, have them admit their error and to have the two new ink cartridges that I was told to open(by their rep) for testing in my printer replaced. She finally agreed.

They sent me only one of the cartridges. Losers.

So, here I am with my HP5650, which has a history of being temperamental, getting hung up (turn it off, wait an hour, try again) but printed text and graphics well otherwise.

Yesterday evening the carriage froze up. I could barely get the ink cartriges out, obviously, things are messed up. I can't get the ink cartridges back in because the whole set-up in the carriage area is stuck. I've got two expensive ink cartridges left and this thing is now a piece of garbage. We even resorted to pounding on it. I am weary.

Never again will HP and I be associated with each other in any way.