good for steaming- but rice, that's another story

This product is great for vegetables, crab legs and anything that you would like to steam, but I have not made rice in it correctly as of yet. I've even emailed the company and still with their proportions I'm cooking the rice an hour and its still not done (heck on the stove it takes only 25 min. max!, so why would I use this product?). I do like that the steamer allows for a "setting" of time, it turns off with the timer, so for example, you can set it to cook for 15 min and it will automatically turn off after that. I had bought this thinking it was a 2 in 1 product and if it wasn't for my husband I would have sold it in a garage sale a long time ago (but he loves the steamer part). I'd make due with a large pan and a steamer basket, but for his sake I'll keep this around- but only for steaming.