Perhaps good, but a disappointing start

I bought this item to replace a little known brand DVD writer which stopped formatting DVD-RW, which I use for data storage. The Nero software included with the Sony drive seems to have many features, but not the one I needed first, a means to format DVD; perhaps InCd which I used previously for this operation is included, but I cannot find it in the instructions, on the installation disc or in the list of software in the autorun.inf file on the installation CD. The InCd for the previous drive does not work with the Sony drive. The web site of Office Depot where I bought the drive says InCD is included but I cannot find it. I have ordered a separate copy of Nero Express which is claimed to have InCd which I need. Other DVD drives I have bought included software for formatting DVD.
Other reviews I have seen are happy with the performance; perhaps I will be also when I can use the drive the way I want to.
The option of biege or black front panel is nice, although the instructions were not totally clear.